Privacy Policy

1. Introduction

Welcome to TechBridge. Your privacy is very important to us. As we design, implement, and manage IT consulting solutions across India, we are equally committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data, in accordance with the Information Technology Act, 2000, applicable data protection rules in India, and other relevant international privacy standards.

2. Information We Collect

To provide IT consulting, support, and related technology services, we may collect the following types of information:

• Identity Data: full name, email address, phone number, job title, company name, and postal address provided when you enquire about, purchase, or use TechBridge services.
• Business and Usage Data: details about your organisation’s technology environment, project requirements, service tickets, feedback, and usage logs from solutions implemented by TechBridge.
• Technical Data: IP address, browser type, operating system, device identifiers, access timestamps, and interaction patterns when you visit our websites, portals, or cloud-based tools.
• Communication Data: records of your communication with our sales, support, and consulting teams, including emails, call logs, and chat transcripts.

3. Purpose of Processing

We process your data solely for the following purposes:

• To respond to enquiries, prepare proposals, onboard you as a client, and manage your TechBridge service account.
• To communicate important information about projects, service changes, maintenance windows, security advisories, and other updates related to our IT consulting services.
• To improve our websites, solutions, and support experience through analytics, diagnostics, and service quality reviews.
• To comply with applicable legal, regulatory, tax, and contractual obligations in India and other relevant jurisdictions.

4. Data Sharing and Disclosure

TechBridge does not sell, trade, or rent your personal information to third parties. We may share aggregated, anonymised usage statistics that cannot reasonably be used to identify you with business partners and service providers for analytics and service improvement. We may also engage carefully selected third‑party vendors, such as cloud hosting, security, and communication providers, to help us operate our business and deliver services, subject to strict confidentiality and data protection obligations.

5. Your Rights

Subject to applicable law, you have specific rights in relation to your personal data processed by TechBridge:

• Right of Access: you may request confirmation of whether we process your personal data and obtain a copy of such data, subject to reasonable verification.
• Right to Rectification: you may request correction or completion of inaccurate or incomplete personal data we hold about you.
• Right to Erasure: you may request deletion of your personal data, subject to our need to retain certain information to meet legal, regulatory, or contractual obligations.
• Right to Data Portability: you may request that we provide your personal data, where technically feasible, in a structured, commonly used, and machine‑readable format or transfer it to another service provider.
• Right to Withdraw Consent: you may withdraw your consent to processing where consent is the legal basis, without affecting the lawfulness of processing carried out before such withdrawal.

6. Security Measures

We implement appropriate administrative, technical, and physical safeguards to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures may include encryption in transit and at rest, access controls based on least privilege, network security controls, logging and monitoring, and periodic security reviews so that only authorised TechBridge personnel and trusted partners can access sensitive information.

7. Cookies and Tracking

Our websites and portals may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and understand how our services are used. You can configure your browser to refuse cookies or to alert you when cookies are being sent. If you choose to disable cookies, some parts of our website or client portals may not function properly.

8. Changes to This Privacy Policy

TechBridge may update this Privacy Policy from time to time. When we do so, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect the personal information we process. By continuing to use our services after changes are published, you acknowledge and accept the updated Policy to the extent permitted by law.

9. Contact Us

If you have any questions about this Privacy Policy, our data handling practices, or your relationship with TechBridge, please contact our data protection team:

TechBridge
Bengaluru, Karnataka, India
Email: privacy@techbridge.in
Phone: +91 80 0000 0000